Payment
We joyfully accept USPS money orders and cashier's checks for payment. If you wish to use PayPal, please add 4% to the purchase price to cover their costs as we are working on very small margins. On sales to destinations outside of the U.S. or Canada, we accept only bank wire transfers, in which case the buyer is responsible for fees of both the sending and receiving financial institution. We reserve the right to cancel any sale where payment by our terms is not received within ten days following your notification of intent to purchase.
Sales Tax (CA Residents)
CA residents must add current state sales tax (City of Vista rate).
Packing & Shipping
All packing/crating, insurance, and shipping costs are the responsibility of the buyer. We do not personally pack any items, so please don't ask us to do that for you. All items are insured. We use commercial packaging firms exclusively for our shipping. They do a professional job of packing and ensure that our items arrive safely. That also provides you a second "layer" of insurance covering the packaging quality.
All items are, at the very least, double-boxed. Some require crating. When an item is packed and ready to ship, the packer and/or shipper will call you for payment by credit card. Your privacy is protected as we we never have access to that credit card information.
Weights are packed separately from clocks to ensure safe arrival of the clock. Where appropriate, clock movements are removed from the clock, packed and shipped separately. The same applies to mechanical music devices. Where practical, components that are subject to movement during shipping will be secured or removed and packed separately.
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Most large-format clocks (tallcase, etc.) and most mechanical music devices are crated and shipped via common carrier. We will work with you to find the shipping method that best fits your needs while providing safe transit of the item. Blanket-wrap transport is also an option for larger items.
Because of our volume, some commercial packers extend beneficial prices to our clients. Our cost for packing, insurance and shipping is your cost; we make a little profit on each item we sell, none on the shipping-related costs.
Transfer of Ownership/Liability
Once we deliver an item to the packer it is your property and our liability ceases. If there is a problem with the shipment (extremely rare) we will try to assist you, however your claim must be filed directly with the packer and/or shipper. When we deliver an item to be packed it is in the condition we stated in our listing and we have the packer sign to acknowledge such.
Frequently, because of the bouncing around that inevitably occurs during shipping, a clock will require adjustment after unpacking, sometimes by a professional clocksmith. Any cost associated with such post-shipping adjustment is the buyer's responsibility.
Miscellaneous
Although it has happened infrequently, because most of our items are consigned but not physically in our possession, the possibility always exists that a consignor might sell an item without notifying us of that sale. In general, our consignors go out of their way to let us know if an item is sold. In such case, we will notify you immediately. All items are sold as is/found. All measurements are approximate. All sales are final. No returns, exchanges or refunds allowed.
Testimonials
Check these comments from our clients on the Clock Guy Testimonials page! We know that you will be pleased with our service, too!
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